Category: Company news

Mass notification services for the NHS and beyond!

Implementing a mass notification service can be a daunting task, and getting buy in from front line staff can be the trickiest piece of the puzzle!

Improving the way that you communicate with your staff isn’t just a case of finding a communications solution that gives you what you need technically. You need to be able to make it work from the ground up and get buy in from everyone involved – otherwise, no matter how good the platform is, you won’t get the results that you need. How many times have you heard comments like these, or even thought them yourself?

As a service provider, it’s very easy for us to tell you what we do and how well we do it, but as a customer, it’s not always easy to distinguish fact from fiction and salesman’s patter from genuine customer feedback. So today, we’re going to let one of our customers do the talking and tell you all about their experience of implementing Alert Cascade for the first time.

Meet Giles de Burgh, Head of Resilience for Great Western Hospital, Swindon Clinical Commissioning Group and Wiltshire Health and Care …

We work in complex organisations in a disparate system. Communication is a big issue for us. Some of the organisations we work with work from a single site, some have over 20 sites spread over a whole county. We work with many different IT and telecommunications systems and work with a broad spectrum of staff with varied IT competencies. As Head of Resilience for multiple organisations (NHS Acute, Community and Commissioning organisations), these issues create problems with communication and co-ordination that have at times seemed insurmountable. They are always at the top of the debrief list of problems.

Initially, we were looking at Alert Cascade for a direct replacement for the radio paging system we used to alert our on call teams. What we have found is that Alert Cascade provides a service that not only replaces our old radio paging system but also surpasses it in terms of functionality, usability and accessibility in every way. We have moved quickly at looking at Alert Cascade for our on call team to rolling this out across much larger parts of the organisations.

We have been implementing Alert Cascade over the last several weeks and there is a genuine buzz developing as a result. It is so flexible in the way you can set it up by team, location, role, training that we can have bespoke but linked systems for different parts of our organisation. Want to know if staff can make it to their shift in heavy snow? Want to know if staff can get to another base to cover a shift? Want to send a message to all on call staff currently on shift to report to the Control Room or dial into a teleconference? Simply want to tell people to stop using their personal email addresses during an incident and to use the incident email address single point of contact? This can all be achieved quickly and effectively.

It is a testament to the simple layout of Alert Cascade that through the training briefings we have been running over the last several weeks that people simply get it. Our Team Leaders are genuinely excited about being able to communicate easily with their teams to fill a vacant shift rather than spend hours calling around individuals, leaving messages on answer phones and then missing the call when someone calls back because they are on the phone to another member of staff. One of our team explained this process can sometimes take hours. With Alert Cascade, they will be able to send it out to the whole team and monitor the response. This aspect alone will save our teams time and money and enable them to spend more time focusing on patient care.

On top of all this, the team at Alert Cascade are excellent. They spend time developing a relationship with you, they listen to the problems you are trying to solve and often come back with pragmatic solutions or else explain very nicely that Alert Cascade already does that.

Myself and my teams are looking forward to working with Alert Cascade over the coming years. I have no doubt that communication will not be top of the debrief report next time we have an incident.

Alert Cascade’s mass notification service announced as Business Continuity European Awards 2017 finalist

ALERT CASCADE’S MASS NOTIFICATION SERVICE ANNOUNCED AS BUSINESS CONTINUITY INSTITUTE EUROPEAN AWARDS 2017 FINALIST

LONDON, GB 25/04/17 12:00 GMT: Following hot on the heels of being shortlisted for Most Innovative Product of the Year in the 2017 Business Continuity Awards hosted by CIR magazine, the Business Continuity Institute (BCI) announced today that Alert Cascade is also a finalist in the BCI European Awards.

A panel of expert judges, comprised of senior business continuity professionals, assessed the nominations and shortlisted Alert Cascade in recognition of their provision of a first class service backed up with excellent customer feedback and support. David West CBCI, Head of Communities at the BCI comments: “This in itself is an excellent endorsement of Alert Cascade’s achievements as we’ve had our highest ever response this year.”

Alert Cascade’s cross sector customer base spans the UK and Europe and customers have been quick to highlight the contribution that Alert Cascade’s mass notification service makes to their own continuity and resilience, and that of the surrounding community.

Briar Chemicals Limited comments: “The development work carried out over the last 18 months has simplified our resilience processes, and provided features not available from other vendors.”, whilst the YBS Group comments: “The unique enhancements included in the latest version bring some significant benefits to our own business continuity processes.”

As one of only a few remaining non US owned emergency notification providers, Alert Cascade is uniquely placed to understand the needs of their UK and European customers, with the senior management team all benefiting from experience in an operational or emergency planning environment prior to moving into the mass communication arena. This real life experience helps to shape both the outstanding service and the excellent support that Alert Cascade provides to it’s customers.

Russell Pearson, Director of Alert Cascade Limited comments: “The technical delivery of a mass communication service can be a challenge in and of itself; with differing telephony routing, local regulations and internal Information Security policies to contend with, we work hard to ensure that our platform meets all of our customer’s needs, not just a select few. More importantly though, our team have all had experience of being the one to “push the button” in an emergency. We have an unparalleled level of insight into the customer experience, and this directly impacts the decisions that we make about our platform and the way that we support our customers.”

The BCI European Awards 2017 recognise the outstanding contributions of business continuity, risk and resilience professionals and organisations living or operating within the European region. Winners will be announced at the annual BCI European Awards Gala Dinner on 11th May, at the prestigious Principal Hotel, Edinburgh.

 

Contact:                 Emma Lane
Tel:                          0203 50 30 999
Mobile:                  07432 038607


 

About Alert Cascade Limited:

•  Alert Cascade (alertcascade.co.uk) specialises in communication and collaboration solutions for business continuity, disaster recovery, crisis communications, operations management and the control room environment.

•  Alert Cascade is 100% UK owned and operated.

•  Alert Cascade’s contingency and continuity solutions have been used successfully in the aftermath of the Westminster terror attack, during the Brussells, Paris and Nice attacks, during the 7/7 London bombings and for response, collaboration and recovery from factory fires, power failures, severe weather, IT disasters and numerous other incidents across EMEA.

•  Over 250 customers worldwide are using Alert Cascade to protect their organisation and members of the public, including Sellafield Limited, Yorkshire Building Society, Biffa, Shell, BP, National Grid and BASF.

•  For more information about Alert Cascade’s products and solutions, please contact the sales department: 0203 50 30 999 or sales@alertcascade.co.uk

Alert Cascade’s emergency mass notification service announced as business continuity awards finalist

ALERT CASCADE’S MASS NOTIFICATION SERVICE ANNOUNCED AS A BUSINESS CONTINUITY AWARDS FINALIST IN “MOST INNOVATIVE PRODUCT OF THE YEAR” CATEGORY

LONDON, GB 27/03/17 20:00 GMT: Alert Cascade’s flagship mass notification service has been shortlisted as a finalist in the 2017 Business Continuity Awards, hosted by CIR magazine. As one of only a handful of 100% UK owned and operated emergency notification providers, Alert Cascade has spent the last 18 months developing a new customer led interface, packed with new customer led features that work flexibly around the individual operating environments of different organisations.

Customers have been quick to praise the development work done, and to recognise the benefits it brings for them, with a leading global accountancy and business advisory firm commenting: “The Alert Cascade platform has continued to evolve, with the latest release providing a range of new features which have allowed us to streamline some of our existing processes. System administrators and team co-ordinators have mobile platform access via their web browsers eliminating the need for installing dedicated applications that would typically require multi-layered internal authorisation. Alert Cascade’s innovative new features and continued development of their MNS platform ensure that our focus remains on communication during business critical events”.

Russell Pearson, Director of Alert Cascade Limited, comments: “Our philosophy has always been to deliver a platform that is based on what customers actually need in order to communicate easily and effectively during a business disruption. All mass communication solutions can deliver a two way voice call, email or SMS text message with a basic import and reports function; we’re unique in the level of customer led development work that we have carried out, and the decision that we made to implement a web application user interface based on our market research, rather than develop a traditional app that relies on a third party operating system. We really took the time to get to know the pain points for our customers, and to find ways to ease them. Not all of the feedback we received was about technical functionality – for many customers, it was as much about how to integrate a mass communication service with existing data gathering processes or operational procedures. Customers can now build their service to suite their won internal processes, removing one of the major stumbling blocks for implementing new emergency communication technology.”

Now in their 19th year, the Business Continuity Awards are judged by an independent panel, and focus on innovative strategies within the business continuity, security, resilient and risk arena. Winners will be announced at the Business Continuity Awards Gala Dinner and Ceremony on 8th June 2017 at the prestigious London Marriott Hotel, Grosvenor Square.

 

Contact:                 Emma Lane
Tel:                          0203 50 30 999
Mobile:                  07432 038607


About Alert Cascade Limited

•  Alert Cascade (alertcascade.co.uk) specialises in communication and collaboration solutions for business continuity, disaster recovery, crisis communications, operations management and the control room environment.

•  Alert Cascade is 100% UK owned and operated.

•  Alert Cascade’s contingency and continuity solutions have been used successfully in the aftermath of the Westminster terror attack, during the 7/7 London bombings and for response, collaboration and recovery from factory fires, power failures, severe weather, IT disasters and numerous other incidents across EMEA.

•  Over 200 customers worldwide are using Alert Cascade to protect their organisation and members of the public, including Sellafield Limited, Yorkshire Building Society, Biffa, Shell, BP, National Grid and BASF.

•  For more information about Alert Cascade’s products and solutions, please contact the sales department: 0203 50 30 999 or sales@alertcascade.co.uk

Alert Cascade partners with Cereproc to produce the first mass notification service with UK Text to Speech (TTS) voices and regional accents

LONDON, GB, 29/11/16 09:30 GMT: As one of the few remaining UK owned and operated mass notification companies, Alert Cascade‘s latest platform release builds on the UK theme by including regional TTS voices designed and engineered by specialists based in Edinburgh.

Traditionally, UK TTS has been centred around Received Pronunciation (RP), but recent estimates show that only around 2% of the UK population actually use RP, with the figure being even lower in Northern Ireland and Scotland. With research showing that it is easier for listeners to process information when it is presented in the same accent they use, Alert Cascade’s new release features regionally accented TTS voices for the first time.

Mass notification services are often used to provide vital information and instructions in difficult situations; Russell Pearson, Director of Alert Cascade Limitedcomments: “Our platforms are used for everything from letting parents know that schools are closed to warning and informing members of the public in the event of an incident at a petrochemical or nuclear site. Whilst there are some good “Queen’s English” voices on the market, we felt that it was important to use voices that more accurately represent the people we’re communicating with, and which make it easier for vital information to be clearly understood. The last thing we want during an emergency situation is people misunderstanding the message; our new partnership with CereProc has been exceptionally well received by customers and really does add another dimension to our voice messages.”

Paul Welham, CEO of CereProc comments: “At CereProc, we’ve always wanted to push the boundaries of TTS and develop voices that not only communicated the message clearly but also delighted the user (rather than annoy them, which was often the case with standard TTS voices in the past). That’s why we’ve focused on creating a wide range of voices with regional accents that sound real and have character! We’re delighted to see that companies, like Alert Cascade, really listen to what their customers want and understand that audio is a crucial part of their identity”.

Contact:           Emma Lane
Tel:                    0203 50 30 999
Mobile:             07432 038607
Email:               emma@alertcascade.co.uk


About Alert Cascade Limited

  • Alert Cascade (alertcascade.co.uk) specialises in communication and collaboration solutions for business continuity, disaster recovery, crisis communications, operations management and the control room environment.
  • Alert Cascade is 100% UK owned and operated.
  • Alert Cascade’s contingency and continuity solutions have been used successfully in the aftermath of the Asian Tsunami disaster, during the 7/7 London bombings and for response, collaboration and recovery from factory fires, power failures, severe weather, IT disasters and numerous other incidents across EMEA.
  • Over 200 customers worldwide are using Alert Cascade to protect their organisation and members of the public, including Sellafield Limited, Yorkshire Building Society, Biffa, Shell, BP, Holkham Hall and BASF.

For more information about Alert Cascade’s products and solutions, please contact the sales department: 0203 50 30 999 or sales@alertcascade.co.uk


About CereProc Limited

  • CereProc (cereproc.com) is the only text-to-speech company in the UK. We’re based in Edinburgh, Scotland – the home of advanced speech synthesis research, with a sales office in London.
  • CereProc team consists of leading speech experts who have extensive experience across the entire speech technology domain.
  • CereVoice, CereProc’s breakthrough voice engine, is available on any platform, from mobile and embedded devices to desktops and servers.
  • CereProc’s commercial quality voices can be developed a lot faster and at a fraction of the cost of traditional custom TTS voices, this is why the like of Intel, Bloomberg and the Swedish Government are order custom voices from us.

For more information about CereProc’s products and solutions, please contact: (0) 0131 516 8532 or helle@cereproc.com

Biffa implements new incident line technology

STREAMLINING INCIDENT MANAGEMENT USING ALERT CASCADE CONNECT

BIFFA … NUMBER ONE FOR SAFETY

One of the UK’s largest integrated waste management companies, Biffa, has implemented a new incident communication and management system across it’s 190 sites. The system will be used by site managers to quickly and easily communicate with key members of divisional management teams, escalate incidents to crisis level and keep Group executives in the loop.

Biffa have opted to use Alert Cascade Connect to deliver their incident management communications, with each of the 10 divisions having access to their own individual Connect account complete with email and SMS delivery of initial incident reports, dedicated audio conferencing lines and bespoke voice prompts ensuring that all relevant information is collected during the initial incident call. Whilst Biffa have always focused heavily on health and safety processes, the implementation of Alert Cascade Connect gives them these added benefits:

  Just one number for a site manager to dial to report an incident, rather than ringing through a call list. Staff dealing with an already stressful situation now have one less thing to worry about.

•  Using the configurable IVR options on Connect accounts, Biffa can standardise the information being captured to ensure that the crisis team get everything they need rather than what the caller thinks they need.

•  A copy of the initial incident call is now delivered to the relevant team via email and SMS, with links to a secure conference call rather than relying on a manual call tree and Chinese whispers. The whole team now gets the whole story within seconds of the site manager making the call, enabling closer collaboration and swifter decision making.

•  The incident lines and conference call features are now hosted outside of the Biffa infrastructure, offering greater resilience and ensuring there are no capacity or network issues during a crisis.

•  The Alert Cascade Connect end to end report suite provides greater accountability via the detailed call records, email and SMS delivery reports and conference call recordings, all with the option for secure storage within the Alert Cascade environment or secure delivery to the Biffa environment via Secure File Transfer Protocol (SFTP).

In line with their organisational values, Biffa have invested not just in our software but also in actively engaging with their staff from the ground up to find a solution that works at all levels. As part of this, we’ve worked alongside our customer to make sure that everything, from the bespoke voice prompts to the advanced email templates and SMS sender names, work for users at different levels using different devices and based at different locations. We’ve tweaked templates and amended wording based on user feedback and we’re now proud to announce that the platform is being rolled out across the country as we speak.

Introducing … Alert Cascade version 4.0