Shift, schedule & calendar-based notifications
Target critical communications to key personnel. Combine shift rotas with roles, skills and attributes to automatically reach the right people, at the right time.
Target your message more effectively by sending it to staff who are currently on call, rather than your whole distribution list. With On Call, you can ensure your critical alerts are always received and actioned.
Observe & improve performance
Reach Your Targets
Quickly mobilise your on-call teams to achieve Recovery Time Objectives and meet Service Level Agreements.
Our performance reports show your average response times on a per team, per incident, weekly, monthly or quarterly basis.
IT and Server Alerting
On Call & Duty Staff
Clever service combinations
Combine On-Call with any of Alert Cascade’s modules and tailor the solution to fit you.
Call & Record compatible
Escalate incidents to duty managers via a call recording – easy and efficient for both message senders and recipients.
Import existing calendars in real-time to manage your shifts and rosters and use them to target your messages more effectively.
The smart way to schedule
Create schedules from scratch and export to your own environment, or import your rosters into Alert Cascade.
Shift & Rota Management.
If we detect a shift handover due within the next hour, we’ll let you choose to target your message to the person responsible right now, the people about to become responsible, or both of them. That way, you can be doubly sure you’re reaching everyone who needs to know and cut down on complicated handovers midway through managing an incident.
Self-service shift swap
Not all of our customers manage their staffing calendars centrally – your duty teams may be responsible for arranging cover between themselves, or you may need key players to have the ability to cover for each other at short notice without going through the central team. Shift Swap lets you empower staff on a per-user basis to swap all, or part of, their on-call period with another suitably skilled team member.
Bespoke rota settings
Alert Cascade enables you to create as many fields and teams as you need, to make the system work in a way that best suits you. In On Call, you can create bespoke shift patterns and rules for each area of your organisation. If you have separate shift handover times for different roles or different requirements for each site, On Call has the solution.
Integrated rotas are a great way of making your critical communications more effective. It’s equally important that the shift schedules themselves give you the skills and people coverage that you need. On Call enables you to set rules around how many people need to be available at any given time, based on location, skills, qualifications, job role, or any other criteria.