Shift, schedule & rota based alerts
Target critical communications to correctly skilled on call staff. Combine shift rosters with roles, skills, and attributes to automatically reach the right people, at the right time.
Smart scheduling solutions
Our automated On Call scheduling targets your critical alerts to the right people, at the right time. Import existing rotas, create from scratch in Alert Cascade and export back into your own environment, or set up a bespoke calendar sync. Set minimum staffing and skill level criteria to auto identify gaps, and use permission-based access roles to handle shift swaps centrally or at the local level.
Clever service combinations
Extend your On Call reach – trigger advanced workflow rules via Incident Management, allow callers to record their latest update with auto distribution via our phone invoke feature, and update Information Hotlines with the current sit rep.
Ingest information from external sources, including automated notification systems, Slack, and MS Teams, for simple, reliable, distribution to your own on call teams.
Full audit & reporting suite
Our Scheduling Query wizard answers queries as they crop up – who’s on call now, what gaps do we have, what does the rota look like next week – whilst our Export Wizard lets you configure bespoke export formats to meet your own internal needs.
Track the efficiency of your on call response by analysing call out times per team, per incident, or over different time frames (weekly, monthly, quarterly, or custom period).
Simple, flexible, extendable
Use our On Call module on its own, or integrate with your existing tools and processes, our own modules, and external apps. Manage everything from a single intuitive, and customisable dashboard.
