Improving the way that you communicate with your staff isn’t just a case of finding a communications solution that gives you what you need technically. You need to be able to make it work from the ground up and get buy in from everyone involved – otherwise, no matter how good the platform is, you […]
• The number of monthly texts sent has increased by more than 7,700% over the last decade• 4.2 billion+ people text worldwide• Over 18.7 billion SMS texts are sent and received every day (not including app to app)• More than 98% of text messages from brands or businesses are read • 90% of SMS text messages […]
The recently published BCI Emergency Communications Report 2016 made interesting reading. Whilst it’s encouraging to see the numbers of respondents with an emergency communication plan in place rising year on year, it was surprising to read the reasons given for organisations failing to achieve their targets for getting responses to their emergency communications – especially given that […]
We all have our preferred method of communicating, and our platform lets you cater to those preferences by choosing what contact data you store, which channels you want to use for your message, who you want to communicate with and when. But all that being said, it’s still important to consider how you’d cope if […]
Business continuity messaging usually falls into two distinct categories – one way notification or two way communication. Notification systems can range from simple flood sirens to more complex automated email, voice call and SMS text services. The common goal however remains the same; to disseminate static information to a specific audience.Communication systems on the other […]
If you speak to any mass communications software vendor, particularly in the business continuity sector, you will know that answering machines can be tricky. As a customer, you want to reach your people as quickly as possible, by any means necessary – that might mean you capture multiple phone numbers per contact, including personal mobiles […]
We’ve recently added a series of new features to our Alert Cascade mass notification (you can read more about this here), but if your contact data is inconsistent, out of date or just plain missing, you’re not going to be able to communicate effectively with your stakeholders regardless of the quality of the communications platform […]
5 new features:Flexible import structureWe recognise that not all customers store their data in the same way, use their data in the same way, or even capture the same data. Because of this, we are providing a totally new import structure, allowing you to import your data using whatever field labels and column heading suit […]
[special_text animation="" animation_delay="{animation_delay}" animation_iteration="{animation_iteration}" tagname="h3" color="#e31f18" font_size="" font_weight="normal" font="default" margin_top="" margin_bottom="" align="left" icon="no" icon_float="none"]Customer led platform changes …[/special_text]Data Uploads becomes Individuals ImportThe functionality remains the same, but, in response to customer feedback, we’ve renamed the fields to make it clearer what this feature does.Alert Reports becomes Individuals ExportThe export file format now matches the import […]
Enhancements to our Alert Cascade mass notification systemWe’ve added some new features to Alert Cascade, making it easier for you to manage contact data and to make the most of your outbound messaging.[special_text animation="" animation_delay="{animation_delay}" animation_iteration="{animation_iteration}" tagname="h4" color="#e31f18" font_size="" font_weight="normal" font="default" margin_top="" margin_bottom="" align="left" icon="no" icon_float="none"]Document library[/special_text]Allows you to securely store key documents within your […]