Problem: email is down and your IT team need to concentrate on fixing the issue, not fielding support tickets
Solution: send a voice call to office phones and a text to field staff mobile phones letting everyone know what’s happening, and follow it up with regular updates using the same channels
Problem: you’re having internet issues and your office phones run on Voice over Internet Protocol
Solution: text your staff to keep them in the loop and re-direct your customer-facing phone lines to your Audio Noticeboard
Problem: there’s been a major incident and MTPAS has been invoked meaning your voice calls aren’t going through to mobiles and you need to know your people are safe
Solution: send voice calls to landlines (even if GTPS has been invoked as well, inbound landline calls will still go through), emails to any addresses you have and SMS text messages to mobiles, all with polling enabled so your contacts can let you know they’re safe and well
Within the context of mass communications, multi modal simply means the ability to communicate on more than one channel or mode. That’s why we’ve specifically designed Alert Cascade 4.0 with the ability for you to add unlimited contact fields, and to set them up in the way that works best for you.
Whether you call them cell phones, mobiles, landlines, desk phones, e-mail addresses or emails, you can choose exactly what data you want to store and how. Then, when it’s time to send your message, you can pick and chose the communication channels to use, based on the situation you’re dealing with.
Talk to us about how our multi-modal solutions can help you.
