Mass Notification Services from Alert Cascade

Alert Cascade’s Mass Notification Service (MNS) is a resilient automated notification service, capable of delivering high speed messages to groups, key individuals or your entire contact list. Our unique app free responsive web dashboard means that the full feature set is available at your fingertips on your smartphone, tablet or desktop PC without having to rely on a third party app.

User friendly import and export features, allowing you to keep your contact data up to date without investing hours of administrative time. Options include standard import wizard, SFTP file transfer or full HR database / Active Directory integration.

Target your communications to the people that need to know; build your teams around skill sets, physical location, role or qualifications . There are no limits to the teams you can set up, so you can slice and dice your contacts in any way you need.

Sometimes notifying people is all you need to do, and sometimes you need to truly communicate. Our two way voice calls, SMS texts and emails collect real time responses from your contacts, enabling you to make informed, effective, decisions.

Our inbound information hotline plays callers a message of your choice. Use it for stragglers who missed your initial cascade or divert your switchboard here during business disruptions – either way, you won’t be tying up your phone lines or your people.

Our responsive dashboard lets you track message progress, whether you’re on your smartphone, iPad or PC. After the event, automatically email detailed reports to your distribution list and export your results into your own management systems.

Your data is hosted in UK based Tier 4 data centres, and we use multiple resilient carriers to ensure your message always gets through. Our 99.999% SLA is backed up by ISO 27001 and 22301 accreditations, along with our own ICO registration.

Store key documents within your Alert Cascade environment, enabling you to improve the efficiency of your mass communications by attaching detailed instructions to your messages. Include maps, up to date COMAH cards, policies, photos and more.

Being able to trigger alerts with two clicks on our responsive dashboard means you can communicate with your contacts any time, anywhere and from any device. Or, if you don’t have internet available, dial in and start an alert using our simple IVR.

Straightforward

Because we know that our Mass Notification Service is only as good as your data, we’ve made sure that data maintenance is as easy as possible – your Alert Cascade service works around you, not the other way round, allowing you to create as many custom fields as you need to match the information you have available in your source data. Once your data’s in, sending messages takes just 3 clicks or taps … or use Phone Invoke to send a message from a phone call.

Reliable

With a 99.999% guaranteed uptime, from beginning to end, you can rely on our Mass Notification Service to give you the information you need. Responses from your recipients are captured within your real time reports suite, giving you a live graphical view of who replied, what they said, and which device they used. You can even set a response time KPI and monitor who replies on time, versus those that are later than you’d like.

Flexible

Alert Cascade lets you combine multiple criteria to target your message to exactly the right set of people. Our Mass Notification Services are used by customers on a daily basis to send notifications company wide, mobilise smaller groups of critical employees or suppliers, keep in touch with local residents and generally close the communication loop by receiving feedback quickly, in real-time and from any location – regionally, nationally or globally.

Alert Cascade … a global communication service

We use a sophisticated Text-to-Speech engine, allowing you to type your message and convert it to an easily understood, human sounding voice, in seconds. For customers who use English as their main business language, our accounts are equipped with multiple British English male and female voices, including regional accents such as Scottish, Irish, Southern, Welsh and Northern. We also provide Scottish Gaelic and Welsh language packs, as well as a range of Irish, US and Australian accents.
If English isn’t your main business language, our global communication packs allow you to chose from a range of alternative languages – you can use different languages with different distribution lists, making Alert Cascade a simple option, no matter how complex your needs are.
We know that sending messages globally doesn’t just mean using the correct Text-to-Speech voice for your voice calls; what happens to your SMS text messages if the language you want to send in uses the Cyrillic alphabet, or language specific special characters? Our global communication packs enable you to:
  • choose from a range of international Text-To-Speech voices to use for your message content and system prompts

  • apply intelligent logic to your SMS text messages, allowing full use of all Latin, Greek and Cyrillic alphabets

  • automatically convert system generated email instructions to the language you are using

Our Mass Notification Service supports over 30 different languages …

… you can hear a sample of our international voices here, or contact us to arrange a multi national trial account to hear the full range.