Our experienced support teams help customers to implement communications solutions that not only work well technically (as you’d expect!), but also provide a consistently excellent end user experience for local residents. Our dedicated account managers work with local resilience forums across the country, allowing us to share best practice and real life dos and don’ts with our customers and ensure that every facet of your off site communication plan works seamlessly from beginning to end.
Secure, responsive web portal for local residents to register for your service – accessible from any internet enabled device, with Easy Read content accompanied by images, enabling your diverse audience to easily complete the registration process.
Increase local engagement by offering alternative ways to sign up; with over 95% of adults in the UK owning a personal mobile phone, Alert Cascade gives your local residents the ability to securely manage their personal data in the way that suits them best.
Automatically send messages to your Audio Noticeboard so people who miss your initial broadcast can dial in and hear the latest update. Running an in house test? Call your Audio Noticeboard and leave a message so residents know not to panic!
Handling public data can be tricky; in addition to our platforms benefiting from secure UK hosting, we’re registered as Data Controllers with the ICO. So, we’re able to offer a fully managed resident contact package from beginning to end.
Effective communication will vary depending on your local demographic, cell mast capacity or the nature of the incident. Alert Cascade lets you choose between voice calls, SMS texts, emails or any combination, letting you tailor our platform to meet your needs.
Keeping the local population informed is only half the story; use Alert Cascade to keep external agencies up to date, carry out regular internal testing and training, issue detailed instructions to on site teams, and mobilise people to effectively manage incidents.
Our responsive dashboard lets you track message progress, whether you’re on your smartphone, iPad or PC. After the event, automatically email detailed reports to your distribution list and export your results into your own management systems.
We use multiple resilient carriers to ensure your message gets through, regardless of what’s going on around you. Our 99.999% SLA is backed up by ISO 27001 and 22301 accreditations, with data held here in the UK and supported by UK based staff 24/7.
For residents, being able to fully manage their subscription from a smartphone or tablet gives them increased control over their personal data. For us as “drivers” of the service, we can now securely manage our entire account from whichever device we are using. Alert Cascade has simplified our resilience processes, and provided features not available from other vendors.
Site Health & Safety Manager, Briar Chemicals Limited
Initially we were sceptical about whether signing up via SMS text message would appeal to our local demographic, but our most recent mail out this year showed a significant increase in registrations – we received over 30% more responses when we included the new options in our letter, and look forward to continuing our close working relationship with Alert Cascade.
Terminal Manager, Bacton Gas Terminal Complex