Serco

Serco

Our internal audits revealed that our Cascade Down processes were rarely used; when we delved deeper, this was due to a gap in knowledge – relevant staff were not always aware of an incident or disruption and therefore did not initiate the Cascade Down protocol.

We worked with Alert Cascade to implement a new Cascade Up protocol, which ensured that our Divisional MDs, and where necessary our senior stakeholders, were automatically informed of the potential for disruption.

This new interim step vastly improved our overall communications strategy and improved internal confidence in the entire Cascade Down process.