Shifts, calendars, and rotas
Remove the need for pagers, on call mobiles, and WhatsApp groups – import existing rotas, or create from scratch and combine them with skills, roles, and attributes to automatically target your notifications to the right people.
Reduce time spent managing rotas by importing or creating shifts and creating rules about minimum coverage levels based on skills, roles, attributes, and locations. Proactively identify gaps and suitably skilled staff who may be available to fill them.
Set your minimum staffing requirement rules, and let Alert Cascade automatically analyse your rotas to proactively pinpoint potential gaps.
Remove data discrepancies with message templates and audio prompts, ensuring on call staff get all the information they need first time round.
Route callers to our dial and record function; capture all the relevant information and automatically forward to on call staff across multiple channels.
Set and monitor response time KPIs for on call teams, easily view who is currently on call, and view and export past and future rotas in calendar format.
Handling shift handovers
Create bespoke shift patterns and rules for each area of your organisation and create a rota that works for you. Use Shift Swap to empower staff on a per-user basis to swap all, or part of, their on call period with another suitably skilled tam member.
Detect when shift handovers are due in the next hour, and send alerts to people on call now, people about to be on call, or both of them, cutting down on complicated handovers midway through managing an incident.
