Alert Cascade NHS is specifically designed to meet the needs of challenging NHS and UK healthcare environments. Disruptions can range from bed states during high levels of escalations and major incidents, to IT outages at just the wrong time or severe weather warnings affecting staffing levels. Staff are often working in restricted areas and not always easily contactable. On top of that, you need to manage your patients and their appointments, ensuring that Did Not Attends (DNAs) are kept as low as possible to maximise the efficiency of your (already stretched) resources.
Automating internal call cascade and escalation processes reduces the resource levels needed to deal with a disruption and improves your ability manage a situation. Alert Cascade's resilient mass notification service enables two way communication with internal and external stakeholders across multiple channels, with 3 clicks of a mouse or taps of a finger. Our unique app free responsive web dashboard means that the full feature set is available at your fingertips on your smartphone, tablet or desktop PC without having to rely on a third party app. And for added resilience, you can call our 24/7 UK based Live Assist team to trigger alerts on your behalf.
Our emergency notification service modules allow you to build the service to meet your own specific needs; in addition to Alert Cascade's traditional mass notification system options (two way voice call, SMS text message and email), you can opt to communicate with numeric or alpha numeric pagers as part of your automated call cascade process. Pagers may be considered old technology, but the reality is that for many healthcare providers, they are still a necessity.
• Battery powered - critical in the event of a disruption to your power supply
• Separate network - won't be affected by disruptions to the mobile networks
• Stronger broadcast power - 98% indoor UK coverage, compared to indoor UK mobile coverage of 91% in
urban areas, 31% in rural areas
Communicating internally can sometimes be only part of the story - Alert Cascade's appointment reminders module allows you to use the same resilient technology you use for emergency planning, to communicate with your patients and significantly reduce the cost of DNAs. NHS England's Quarterly Activity Return for Q2 2016 - 2017 alone shows first attendance DNAs to be 491,823 and subsequent attendance DNAs to be 1,037,721. Automatic appointment reminders via email, phone call or SMS text, which require interaction from patients to confirm, cancel or reschedule their appointments, will provide substantial cost savings, whilst our data management suite makes it almost effortless to integrate your appointments system with Alert Cascade's appointment reminders module.