• The number of monthly texts sent has increased by more than 7,700% over the last decade• 4.2 billion+ people text worldwide• Over 18.7 billion SMS texts are sent and received every day (not including app to app)• More than 98% of text messages from brands or businesses are read • 90% of SMS text messages […]
Emergency notification services are designed to help you contact tens, hundreds or thousands of people at the touch of a button. The downside of that is … you are now responsible for looking after data belonging to tens, hundreds or thousands of people. If you’re lucky, that data may be restricted to work related contact […]
Keeping your contact data up to date is the cornerstone of your emergency notification system – without this, even if the platform has hundreds of bells and whistles, your message won’t get through.Questions to ask:• Can I import my data straight from my existing data source (HR system, CRM etc)?• I want to choose my […]
The recently published BCI Emergency Communications Report 2016 made interesting reading. Whilst it’s encouraging to see the numbers of respondents with an emergency communication plan in place rising year on year, it was surprising to read the reasons given for organisations failing to achieve their targets for getting responses to their emergency communications – especially given that […]
We all have our preferred method of communicating, and our platform lets you cater to those preferences by choosing what contact data you store, which channels you want to use for your message, who you want to communicate with and when. But all that being said, it’s still important to consider how you’d cope if […]
Text to speech technology, in it’s current format, has been around for a while now. But, we’ve all heard examples of poor text to speech, or robotic sounding voices. When it comes to emergency or business continuity messaging, the importance of clear, easily understood, text to speech voices cannot be overestimated.If you’re the person triggering […]
One of the UK’s largest integrated waste management companies, Biffa, has implemented a new incident communication and management system across it’s 190 sites. The system will be used by site managers to quickly and easily communicate with key members of divisional management teams, escalate incidents to crisis level and keep Group executives in the loop.Biffa have […]
Business continuity messaging usually falls into two distinct categories – one way notification or two way communication. Notification systems can range from simple flood sirens to more complex automated email, voice call and SMS text services. The common goal however remains the same; to disseminate static information to a specific audience.Communication systems on the other […]
If you speak to any mass communications software vendor, particularly in the business continuity sector, you will know that answering machines can be tricky. As a customer, you want to reach your people as quickly as possible, by any means necessary – that might mean you capture multiple phone numbers per contact, including personal mobiles […]
We’ve recently added a series of new features to our Alert Cascade mass notification (you can read more about this here), but if your contact data is inconsistent, out of date or just plain missing, you’re not going to be able to communicate effectively with your stakeholders regardless of the quality of the communications platform […]