Category: Business continuity

Why it’s a bad idea to rely on email only communications …

FOR THE LAST 15 YEARS, WE’VE SPECIALISED IN PROVIDING OUR CUSTOMERS WITH RESILIENT, UK BASED MASS NOTIFICATION SERVICES. HERE’S WHY OUR PLATFORM PROVIDES MULTIPLE COMMUNICATION PATHS AS STANDARD …

REDUNDANCY AND RESILIENCE

We all have our preferred method of communicating, and our platform lets you cater to those preferences by choosing what contact data you store, which channels you want to use for your message, who you want to communicate with and when. But all that being said, it’s still important to consider how you’d cope if your preferred communication channel wasn’t available.

For example, as an organisation, how would you cope if your email service was down due to somebody accidentally sending a test email to 850k users? How would your staff keep in touch with each other? How would the outside world reach you? How would you let people know that your IT team are already dealing with this and they don’t need another 600 support tickets being opened about the same issue?

MULTI MODAL COMMUNICATION

Problem: email is down and your IT team need to concentrating on fixing the issue, not fielding support tickets
Solution: send a voice call to office phones and a text to field staff mobile phones letting everyone know what’s happening, and follow it up with regular updates using the same channels

Problem: you’re having internet issues and your office phones run on Voice over Internet Protocol
Solution: text your staff to keep them in the loop and re-direct your customer facing phone lines to your Audio Noticeboard

Problem: there’s been a major incident and MTPAS has been invoked meaning your voice calls aren’t going through to mobiles and you need to know your people are safe
Solution: send voice calls to landlines (even if GTPS has been invoked as well, inbound landline calls will still go through), emails to any addresses you have and SMS text messages to mobiles, all with polling enabled so your contacts can let you know they’re safe and well

Within the context of mass communications, multi modal simply means the ability to communicate on more than one channel or mode. That’s why we’ve specifically designed Alert Cascade 4.0 with the ability for you to add unlimited contact fields, and to set them up in the way that works best for you.

Whether you call them cell phones, mobiles, landlines, desk phones, e-mail addresses or emails, you can choose exactly what data you want to store and how. Then, when it’s time to send your message, you can pick and chose the communication channels to use, based on the situation you’re dealing with.

Mass notification service - choose your own contact fields for more effective business continuity messaging

Improving your emergency messaging with high quality Text to Speech voices

WE’RE THE ONLY UK OWNED MASS NOTIFICATION COMPANY WITH UK HOSTING, UK SUPPORT AND NOW … UK REGIONAL ACCENTS FOR OUR TEXT TO SPEECH (TTS) VOICES!

THE IMPORTANCE OF HIGH QUALITY TTS

Text to speech technology, in it’s current format, has been around for a while now. But, we’ve all heard examples of poor text to speech, or robotic sounding voices. When it comes to emergency or business continuity messaging, the importance of clear, easily understood, text to speech voices cannot be overestimated.

If you’re the person triggering a message, you don’t have time to waste writing your text phonetically with double spaces for pauses in an attempt to make your tea  tea  ess engine read your content clearly.

If you’re the person receiving the message, you don’t want to miss vital (possibly life saving) information because the TTS engine is struggling to pronounce the content correctly.

THE IMPORTANCE OF REGIONAL ACCENTS

So, let’s take it as a given that high quality TTS is vital for your emergency and business continuity messaging. What else can we do to make it easier for you to get your message across?

Traditionally, UK TTS voices have been based around Received Pronunciation – otherwise known as Queen’s English. Recent research shows though, that this accent is only used by 2% of the UK population, with even less use in Scotland and Northern Ireland. Why then, would you choose to use this accent for your messages?

Alert Cascade includes 13 different TTS voices as standard, covering a wide range of regional accents and letting you chose the voice that will be most easily understood by your contacts.

HOW GOOD IS OUR TTS?

  Available with local accents to help your contacts easily understand your message

  Available in multiple languages so you can communicate with everyone

  Able to learn the pronunciations of difficult words and acronyms

  Uses patented Emotional Speech Synthesis to express emotions

  Designed, engineered and supported here in the UK

Our resource centre includes examples of the different voices, and how our customers use them to help get their message out. From severe weather warnings to letting your staff know there’s a problem with the company email system, Alert Cascade has a voice to suit you.

Closing the communication loop by capturing responses

FOR THE LAST 15 YEARS, WE’VE SPECIALISED IN PROVIDING OUR CUSTOMERS WITH RESILIENT, UK BASED MASS COMMUNICATION SERVICES. WHAT MAKES US DIFFERENT?

Answering machines and mass communication services

Using a single source of truth to improve your mass communications

Introducing … Alert Cascade version 4.0