bmi implements new incident management and alert notification system
London Heathrow’s second largest airline, bmi, has implemented a new incident management and alert notification system at its Emergency Response Centre at London Heathrow and its Operations Control Centre at Donington Hall, Derby. The system will be used by between 10 and 25 staff, to help manage and control the company’s complete incident management and emergency response process.
The new system was implemented by Alert Cascade, a UK based provider of business continuity, disaster recovery and incident management IT and communications systems. Ruth Pucci, Special Assistance Team manager and part of the Emergency Planning Department at bmi’s Training Centre in Heathrow commented: “Our previous alert notification system was limited in terms of functionality, did not meet our growing needs as a business and was not particularly user-friendly.”
“The new system from Alert Cascade not only includes alert notification software, but also enables us to manage our complete emergency response process. We will also use the system for operational incidents such as technical delays. The overall integrated package is both resilient and easy-to-use. Our emergency response and operations staff require less than one days’ training before they’re ready to use it.”
“As far as keeping our business running and managing crises are concerned, the new system will save us valuable time and, should an emergency situation occur, will also ensure that we can provide full documentation, traceability and post event anlysis. The software also provides is with a framework to command, control and co-ordinate all our emergency resources, regadless of their geographical location,” added Pucci.
Russell Pearson, Managing Director at Alert Cascade commented: “Our solutions are all about expecting the unexpected. Companies that implement our software do so because they require systems to manage crises and keep their operations running at all times. We have customers from every type of industry, including both public and private sector companies. Some of the biggest strengths of our products are that they are conceptually very straightforward, but also very resilient, cost effective and scaleable.”
Over 200 clients worldwide use Alert Cascade to protect their business, including Nissan, Siemens, Bosch, Aviva, Royal Berkshire Fire & Rescue Service, and City of London Safer City Partnership.
About Alert Cascade Limited:
The company specialises in a suite of software communication and collaboration solutions for Business Continuity, Disaster Recovery, Crisis Communications, Operations Management and Control Room environment.
Natural disaster, emergency incident, IT systems failure, product recall, the impact of terrorist or criminal activity, damage to reputation or brand-name; a crisis means different things to different people; what is common however, is the need to react and manage your way back to normality as quickly as possible. Many leading international and UK based public and private sector organisations trust Alert Cascade to provide them with ‘high availability’ secure applications that reduce the time between knowing about a mission critical situation and doing something about it.
Alert Cascade delivers solutions that have been used successfully in the aftermath of the Asian Tsunami disaster, during the 7/7 London bombings and for response, collaboration and recovery from factory fires, power failures, severe weather, IT-disasters, supply chain issues and numerous other incidents across the globe.
bmi is the second largest airline at London Heathrow, one of the world’s busiest and best connected airports. Across its full mainline and regional network, bmi operates 1,800 flights a week to: Aberdeen; Addis Ababa; Aleppo;. Almaty; Amsterdam; Ankara; Antigua; Baku; Barbados; Beirut; Belfast City; Bishkek; Brussels; Cairo; Chicago; Cologne; Copenhagen; Damascus; Dammam; Dublin; Durham Tees Valley; East Midlands; Edinburgh; Ekaterinburg; Esbjerg; Freetown; Glasgow; Groningen; Hanover; Jeddah; Jersey; Khartoum; Las Vegas; Leeds; Bradford; London Heathrow; Lyon; Manchester; Moscow Domodedovo; Naples; Norwich; Palma Mallorca; Riyadh; Tblisi; Tehran; Tel Aviv; Venice; Yerevan; Zurich.
bmi is a member of Star Alliance, established in 1997 as the first truly global airline alliance to offer customers worldwide reach and a smooth travel experience. Star Alliance received the Air Transport World Market Leadership Award in 2008 and was voted Best Airline Alliance by Business Traveller Magazine in 2003, 2006 and 2007 and by Skytrax in 2003, 2005 and 2007. The members are Air Canada, Air China, Air New Zealand, ANA, Asiana Airlines, Austrian, bmi, Egyptair, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shanghai Airlines, Singapore Airlines, South African Airways, Spanair, SWISS, TAP Portugal, Turkish Airlines, THAI, United and US Airways. Regional member carriers Adria Airways (Slovenia), Blue1 (Finland) and Croatia Airlines enhance the global network. Air India and Continental have been announced as future members. Overall, the Star Alliance network offers more than 18,100 daily flights to 975 destinations in 162 countries.
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