Many of our solutions focus on getting in touch with teams, letting people know about ongoing incidents and keeping members of the public informed ... but before any of that can happen, you need to know there's an issue in the first place. Often, the people responsible for invoking a business continuity, disaster recovery or emergency plan won't be the people who know about the incident first. So, the challenge is how to get this information to the right people, so they can make an informed decision about the way forward.
Alert Cascade Connect offers a simple dial in and connect service - you can choose for callers to be connected live, using our advanced "find me, follow me" telephony routing to ensure you reach the right person, or you can opt for a secure voicemail service with multiple delivery paths allowing the information to be delivered to a whole team simultaneously, along with a conference call option enabling you to collaborate as necessary. Either way, effective crisis and incident management begins with connecting the right people, to the right information, as quickly as possible.